Refund & Return Policy for US Collection
At US Collection, customer satisfaction is our priority. We strive to provide quality products and a hassle free shopping experience.
Return Eligibility
You may request a return or exchange if:
- You receive a damaged product.
- You receive an incorrect item.
- The product has a manufacturing defect.
Return requests should be made within 3 days of receiving your order.
Non-Returnable Items
The following items may not be eligible for return:
- Used products.
- Products damaged due to customer misuse.
- Personal care or beauty items that have been opened or used.
- Products without original packaging where required.
Exchange Policy
If you receive a defective or incorrect product, we will arrange an exchange subject to product availability.
Refund Policy
Refunds may be issued if:
- The ordered product is unavailable.
- An exchange cannot be completed.
- A return request is approved according to our policy.
Approved refunds will be processed through the appropriate payment method or another mutually agreed solution.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us as soon as possible with:
- Your order number.
- Photos of the product.
- A brief description of the issue.
Our support team will review your request and provide assistance.
Order Cancellation
Orders may be cancelled before shipment. Once an order has been dispatched, cancellation may not be possible.
Shipping Charges
Shipping charges for approved returns or exchanges will be handled according to the nature of the issue and applicable circumstances.
Contact for Returns and Refunds
For any return, exchange, or refund request, please contact us:
Phone: 0335 5920856
Email: uscollectiononlineshop@gmail.com
Our Commitment
US Collection is dedicated to providing quality products, reliable service, and customer satisfaction. We appreciate your trust and look forward to serving you with a safe and enjoyable online shopping experience.